Sales, support and billing
One address for everything about the product, your account and invoices. We answer on working days, usually within one.
[email protected]Contact
Talk to a person
Questions before you sign up, help with a feed that won't behave, an invoice, or a security report — the same small team reads all of it.
Security reports
Found a vulnerability? Send the details — including how to reproduce it — and we will confirm receipt and keep you posted.
[email protected]Privacy and legal
Data protection requests, the Data Processing Agreement and contract questions. The addresses are in the documents themselves.
Legal documentsCompany
- Legal name
- Optimal Technologies LLC
- Address
- 30 N Gould St, STE R
82801 Sheridan, Wyoming
United States
What to include
The more of this you send, the fewer round trips we need:
- Your account name in FeedManager, and the source or feed involved.
- What you expected, and what happened instead.
- The time it happened, and the run id if you have one.
- For feed problems: the channel's exact message about the product.
Already a customer? The panel's feedback form attaches this automatically, and Premium accounts have a named contact.
Or just try it
Most questions answer themselves once you connect a source and look at the preview.
Private beta — accounts by invitation.